Customer Care Guide

Below you’ll find care & maintenance instructions by category:

• Tables
• Seating (Chairs, Bar Stools, Sofas & Booths)
• Outdoor Furniture
• Upholstery & Fabrics
• Metal, Laminate & Contract-Grade Surfaces
• Lighting & Décor (care via manufacturer instructions)

For additional product-specific instructions, always refer to the care leaflet supplied with your order or contact us.

Furniture Care by Category

1. Tables

General guidance:

• Clean regularly with a soft, damp cloth and mild detergent.
• Avoid abrasive cleaners, scouring pads, or solvent-based products.
• Use coasters, placemats, or trays to protect from heat, moisture and staining.
• Periodically check and tighten fixings.

Wooden Tables

• Wipe spills immediately to prevent staining or warping.
• Maintain natural finishes with periodic oiling (as recommended by the manufacturer).
• Avoid placing it in direct sunlight or near heat sources.

Laminate / Compact Laminate Tables

• Clean with warm soapy water; rinse & dry with a soft cloth.
• Avoid bleach or strong chemical cleaners.
• Suitable for heavy-use environments; avoid standing water around the edging.

2. Seating (Chairs, Bar Stools, Sofas & Booths)

General guidance:

• Regularly dust or vacuum to prevent dirt and oil buildup.
• Avoid dragging items across floors — lift and move to prevent frame stress.
• Tighten screws/bolts periodically, especially in high-traffic venues.
• Use appropriate glides or protectors for flooring surfaces.

Wood Frames

• Clean with a slightly damp cloth; avoid using a saturated cloth.
• Re-oil or re-finish as recommended for the wood type.

Metal Frames

• Wipe with non-abrasive cleaners.
• For chrome or polished metals, use microfibre cloths to prevent scratching.

3. Outdoor Furniture

Outdoor products are designed for commercial durability but still benefit from regular maintenance.

General guidance:

• Clean regularly with mild soap & water.
• Store or cover during prolonged periods of harsh weather.
• Avoid standing water on surfaces.
• For cushion fabrics, follow the manufacturer’s cleaning instructions for outdoor fabrics.

Wood / Teak Outdoor Furniture

• Teak will naturally silver over time; use teak oil only if you wish to maintain colour.
• Clean with a teak-safe cleaner — avoid pressure washing.

Aluminium / Metal Outdoors

• Rinse to remove salt, dirt and grime (especially in coastal areas).
• Avoid strong solvents, as they can damage powder coating.

4. Upholstery & Fabrics

• Vacuum regularly to prevent dirt from becoming embedded.
• Treat spills immediately by blotting (never rubbing).
• Use only fabric cleaners approved by the upholstery manufacturer.
• For faux leather/vinyl: clean with mild soapy water; avoid harsh solvents, oils or alcohol-based cleaners.
• Professional upholstery cleaning is recommended for commercial venues.

5. Metal, Laminate & Contract-Grade Surfaces

• Clean with a soft, damp cloth and mild detergent.
• Never use abrasive pads, scouring powders, or harsh chemicals.
• For stainless steel: use stainless-steel cleaner with the grain.
• For powder-coated surfaces: avoid bleach and solvents to preserve colour.

6. Lighting & Décor

Our lighting and décor collections come from a wide range of specialist manufacturers, each using different materials, finishes, construction techniques and electrical standards. Because of this variation, care must always follow the manufacturer’s own instructions supplied with your item.

Below is general guidance only:

General Care:

• Dust regularly with a soft, dry microfibre cloth.
• Avoid abrasive cleaners, scouring pads, solvents or alcohol-based products, as they may damage finishes.
• For metal surfaces, use only gentle, non-chemical cleaning methods.
• For glass, mirrors or decorative surfaces, spray cleaner onto the cloth — never directly onto the item.

Lighting (Electrical Products):

• Always switch off and disconnect from power before cleaning or adjusting.
• Do not allow moisture to enter electrical components.
• Ensure any replacement bulbs match the specified wattage and manufacturer specifications.
• For bathroom, outdoor or damp-environment lighting, use only products with the appropriate IP rating and follow all safety guidance.

Décor (Mirrors, Wall Art, Sculptures, Accessories):

• Clean gently with a soft cloth; avoid excessive pressure on delicate frames or finishes.
• For fabric décor (cushions, throws, soft accessories), spot-clean only; always test a small hidden area first.
• Avoid placing décor in direct sunlight to prevent fading or warping.

Important:

Because the materials and finishes vary significantly across lighting and décor products, manufacturer-specific instructions always take priority. If you cannot locate these or need further guidance, our Customer Care Team is happy to assist.

General Recommendations (All Products)

• Keep furniture away from direct heat sources (radiators, heaters).
• Avoid prolonged direct sunlight to reduce fading or warping.
• Ensure stable humidity levels for wood products where possible.
  
• Periodically inspect all fixings for commercial-use stability.
• Regular maintenance ensures your furniture, lighting & décor lasts longer and looks better.

Warranty & Responsibility

Most products carry a minimum 12-month warranty against manufacturing defects.
Warranty does not cover damage caused by misuse, improper maintenance, harsh cleaning products, or outdoor use of indoor items.

For full warranty details, please refer to our Warranty & Terms document or contact us directly.