Refund & Cancellation policy

Contract Furniture Store supplies European contract furniture, lighting and décor for commercial and hospitality projects. Many products are manufactured or configured to individual project specifications and are ordered from our suppliers specifically for each customer.

Because contract and project-specified furniture differs from standard retail purchases, cancellation and return arrangements also differ.

Order Cancellations & Alterations

Orders may be cancelled or altered within 24 hours of placement without charge, provided that Contract Furniture Store Ltd or its suppliers have not already incurred costs or committed to production, materials, transport or other services.

After 24 hours, cancellation or alteration may still be possible in some circumstances, but any costs already incurred or committed by Contract Furniture Store Ltd or its suppliers may be charged in full.

We will advise you of any applicable cancellation or alteration costs before proceeding wherever reasonably possible.

Returns

Products manufactured, configured or ordered specifically for an individual project are generally non-returnable unless they are defective, damaged in transit or otherwise do not conform to the agreed specification.

We do not normally accept returns for change of mind, incorrect selections or subsequent design changes where products have been ordered, manufactured or configured to the customer’s requirements.

Where a product is eligible for return, we will provide instructions for arranging the return. Do not return products without prior authorisation.

Damaged or Defective Items

Please inspect your delivery as soon as reasonably possible and notify us promptly of any damage, defect or discrepancy.

Where possible, note visible freight damage on the delivery receipt before signing. Please provide photographs and a description of the issue so that we can assess the matter and liaise with the relevant supplier or carrier.

Depending on the circumstances, we may arrange repair, replacement, rectification or an appropriate credit or refund for the affected item.

Delivery Issues

Report any visible damage at the time of delivery and record it on the delivery documentation where possible.

Report concealed damage as soon as you discover it. Early notification helps us investigate the issue with the manufacturer or carrier and arrange an appropriate resolution.

Refunds

Where a refund is agreed, we will normally make it to the original payment method. The timing of any refund may depend on the circumstances of the order and any amounts that have already been committed to suppliers or other project services.

Nothing in this policy affects your statutory rights.

Contact Us

If you have a question about an order, cancellation, return, damage or defect, please contact us:

Email: sales@contractfurniturestore.com
Telephone: +44 1785 594378
Live chat: Chat with us for the fastest response